At KAILASH AGRO EXPORTS, we strive to provide the highest quality spices and products to our customers. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand our procedures and guidelines.
Returns and Refunds Eligibility
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving the product and provide photographic evidence of the damage. We will investigate the issue and, if found valid, offer a refund or replacement based on product availability.
b. Incorrect Products: If the product received differs from your order, please notify us within 48 hours with details. Upon verification, we will offer a refund or replacement depending on availability.
c. Quality Issues: If you’re not satisfied with the product quality, contact us within 7 days of receiving the product with detailed feedback. We will assess the issue and may offer a refund or replacement at our discretion.
Non-Refundable Items
a. Perishable Items: Due to the nature of our products, including spices and other perishables, refunds are not offered unless the item is damaged or defective.
b. Sale Items: Items purchased on sale are final and not eligible for refund or exchange.
Refund Process
a. Contact Us: To initiate a refund, contact our support team at kailashagroexports@gmail.com within the relevant timeframe.
b. Provide Information: Share your order number, reason for refund, and any supporting documentation (e.g., photos or details).
c. Refund Options: If approved, you may receive a refund to your original payment method or opt for store credit.
d. Processing Time: Refunds may take up to 7 business days, depending on your bank/payment provider.
Conditions for Refunds
a. Product Return: In some cases, we may request that the product be returned for inspection. Return shipping costs are your responsibility unless the error is ours.
b. Product Condition: Returned items must be unused, in original packaging, and in the same condition as received.
c. Refund Discretion: KAILASH AGRO EXPORTS reserves the right to deny refund requests if products do not meet return conditions or the request is deemed invalid as per our policy.
Contact Us
If you have questions or concerns about this refund policy, please contact our customer support team at kailashagroexports@gmail.com. We are happy to help.
Note: This refund policy is subject to change without prior notice. Please refer to the policy on our website for the latest version.